When an employee hands you a resignation letter, you only learn during the exit interview what’s wrong with the employee and company. It’s looking at things that’s happened and cannot be taken back – ineffective supervisor, excessive number of meetings, excessive workload, etc. The only thing an exit interview does is show you the things you need to change for future employees.
When you react to an employee’s resignation, nothing is going to change with them. They’ve already decided to quit and they’re leaving.
When you’re proactive, you learn what will make your employees happy and want to stay. It begins by asking them what’s important to them and works by you implementing those things.
